Troubleshooting AnyConnect SSL VPN Connection

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Troubleshooting AnyConnect SSL VPN Connection

Last updated: August 2, 2014

If you experience problems with your SSL AnyConnect VPN connecting or staying connected, make sure to do the following before submitting a trouble ticket:

  • Click the Export button in the Cisco AnyConnect client to export a list of the statistics related to your VPN connection to a text file. This will help our technicians troubleshoot your case.

MAC users should note that there is currently a limitation while using ths SSL VPN with INE's racks. While connected to the INE racks, you will not be able to browse to the Internet at the same time.

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