Submitting a Support Request Ticket

Expand all



Contents

Submitting a Support Request Ticket

Last updated: May 23, 2014

You can submit support request tickets via our website. These contacts are used for non-emergency tickets, as described in the previous section. Tickets sent to these addresses are normally handled during United States Pacific Time business hours.

http://www.ine.com/contact.htm

In the Select Department box, select Racks and submit your question or issue.

When submitting tickets, include supporting information in addition to the statement of your problem so that we may start working on resolving the ticket when we receive it. When the ticket is regarding a specific rack session, please include:

  • Identification of the rack (such as “CORack4”)
  • The password for the rack session
  • The starting time of the session (using Pacific Time)

The password and starting time can be found in your rack reservation table.

^ back to top